Protecting your privacy is important to VIVACO groupe coopératif (hereinafter “Entity“, “We“, “Our“). For this reason, We have implemented protective measures and sound management practices for your Personal Information in accordance with the laws applicable in Quebec and Canada.
This privacy policy (the “Policy“) describes our practices regarding the collection, use, processing, communication and retention of the Personal Information of our customers, visitors and users.
By using our website https://www.vivaco.coop (the “Website“) or any of our services, you agree that We may collect, use, process, disclose and retain your Personal Information in accordance with the terms described herein. If you do not agree to abide by and be bound by this Policy, you are not authorized to visit, access or use Our Website or Services, or share your Personal Information with Us.
This Policy does not apply to the Personal Information of the Entity’s employees, representatives and consultants, or to any other person affiliated with the Entity, as well as to any information that does not constitute Personal Information as defined by the laws applicable in Quebec and Canada.
Questions, comments and complaints regarding the Entity’s Privacy Policy and practices may be addressed to Our Privacy Officer at the following contact information:
Phone: 819-758-4770
Email: vieprivee@vivaco.coop
Address: VIVACO cooperative group
5 av. Pie-X
Victoriaville, QC, G6P 4R8
Canada
The following words and expressions, when they appear with a capitalized first letter in the Policy, have the meanings attributed to them below, unless otherwise implied or explicitly stated in the text:
“Service Provider”: any natural or legal person who processes Personal Information on behalf of the Entity. These are third-party companies or individuals employed by the Entity to facilitate the Services, provide the Services on behalf of the Entity, perform services related to the Services, or assist the Entity in analyzing the use of the Services.
“Personal information“: any information that concerns a natural person and allows them to be identified, that is to say that reveals directly or indirectly something about the identity, characteristics (e.g., skills, preferences, psychological tendencies, predispositions, mental capacities, character and behavior of the person concerned) or activities of that person, regardless of the nature of the medium and regardless of the form in which this information is accessible (written, graphic, audio, visual, computerized or other).
“Personal information protection officer“: the person who is responsible for the application of this Policy and whose contact details are identified in section 1 of this Policy.
“Services”: Services refers to the Website and our social media pages.
In the course of our activities, We may process different types of Personal Information including the information listed below:
In each case, such Personal Information is processed in accordance with the legitimate and necessary purposes listed in Section 3.2 below.
We may use your Personal Information for the legitimate purposes described below:
We may disclose your Personal Information to our employees (including marketing and sales departments), consultants, agents, contractors, service providers and other trusted third parties (collectively, the “Service Providers“), who need this information to help Us operate Our Website, carry out our business activities or serve you, provided that these Service Providers have previously undertaken in writing to maintain the confidentiality of your Personal Information in accordance with the applicable laws and Our Information Governance Program.
We do not sell, trade, or otherwise share your Personal Information with third parties.
While We attempt to avoid sharing your Personal Information with third parties, We may use Service Providers to perform various services on Our behalf, such as IT management and security, marketing, and data analysis, hosting, and storage. We have set out below the circumstances in which such sharing may occur:
Before communicating your Personal Information to Service Providers outside the province of Quebec or depending on the nature of the Personal Information communicated, We carry out an assessment of the factors relating to privacy. When We share your Personal Information with Service Providers, We enter into written contracts with them before your Personal Information is shared with them and We provide them with only the Personal Information necessary to perform their mandate. As part of these contracts with our Service Providers, We undertake to ensure that the principles set out in this Policy are respected, and these Service Providers are required to use the Personal Information confidentially, according to our instructions and only for the purposes for which it was provided. We offer sufficient guarantees regarding the implementation of adequate protection measures that are proportionate to the sensitivity of the Personal Information processed or shared. When our Service Providers no longer need your Personal Information, We ask them to destroy this data appropriately.
We may disclose your Personal Information when We believe such disclosure is permitted, necessary or appropriate, including:
We may share, transfer or communicate, in strict accordance with this Policy and the provisions of the Act respecting the protection of personal information in the private sector, CQLR c P-39.1 (the “Private Sector Act”) and the Act to modernize legislative provisions relating to the protection of personal information, SQ 2021, c 25 (the “Act 25”, assented to on September 22, 2021), your Personal Information in the event of a sale, transfer or assignment, in whole or in part, of the Entity or our assets (for example, following a merger, consolidation, change of control, reorganization, bankruptcy, liquidation or any other commercial transaction, including in the context of the negotiation of such transactions). In this case, We will inform you before your Personal Information is transferred and becomes governed by another privacy policy.
To the extent possible, the Entity obtains directly from the individual concerned his or her consent for Us to collect, use and disclose his or her Personal Information. However, if you provide Us with Personal Information about other individuals, you must ensure that you have duly notified them that you are providing Us with their information in addition to having obtained their consent to such disclosure.
We will seek your explicit, manifest, free, informed and given consent for specific purposes before using or disclosing your Personal Information for purposes other than those set out herein. We will also seek your explicit consent whenever sensitive Personal Information is involved in one of the Entity’s processing activities. We will ask for your consent for each specific purpose in simple and clear terms, separately from any other information that is communicated to you.
BY USING OUR WEBSITES, BY SUBMITTING YOUR PERSONAL INFORMATION BY EMAIL, YOU CONSENT TO THIS PRIVACY POLICY AND TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY.
If You do not consent, please stop using the Website. Except where otherwise required by law, You may withdraw your consent at any time, upon reasonable notice. Please note that if You choose to withdraw your consent to the collection, use or disclosure of your Personal Information, certain features of our Website may no longer be accessible to You or we may no longer be able to offer You certain of our services.
Subject to applicable laws, We retain your Personal Information only for the time necessary to fulfill the purposes for which such information was collected, unless you consent to your Personal Information being used or processed for another purpose. As an indication, the duration of certain information may extend up to 7 years following the end of the Services provided by the Entity to you. In addition, our retention periods may be modified from time to time due to legitimate interests (for example, to ensure the security of Personal Information, to prevent abuse and violations or to prosecute criminals)
For more information on the periods during which your Personal Information is retained, please contact our Privacy Officer using the contact details provided in section 1b) of this Policy.
As a data subject, you may exercise the rights set out below by contacting Our Privacy Officer in writing at the contact details provided in section 1b) of the Policy. Please note that We may ask you to verify your identity before responding to any of these requests.
In order to follow up on your request, you may be asked to provide an appropriate identification document or to identify yourself otherwise.
We use cookies and other similar technologies (collectively, “Cookies”) to help us operate, protect and optimize the Website and the Services we offer. “Cookies” are small text files that are stored on your device or browser. They allow us to collect certain information during your visit to the Website, including your language preference, browser type and version, the type of device you are using and your unique device identifier. While some of the “Cookies” that We use are deleted after your browser session ends, other “Cookies” are stored on your device or browser to allow us to recognize your browser the next time you visit the Website. The Personal Information collected through these “Cookies” is not intended to identify you. In particular, they allow us to guarantee the functioning of the Website, to improve the browsing experience of users and provide certain data that allow us to better understand the traffic and interactions that take place on Our Website as well as to detect certain types of fraud. Cookies do not cause any damage to your device and cannot be used to extract your Personal Information. We collect your IP address, information relating to your device and your operating system or browser, your path and your browsing history on Our Website as well as your requests, your browsing preferences (the languages used), etc.
You can configure your browser to be informed of the installation of Cookies when you visit the Website, so that you can decide, in each case, to accept or refuse the use of some or all Cookies. Please note that disabling Cookies on your browser could affect your browsing experience on the Website and prevent you from using some of its features.
To learn more about how we use Cookies, you can consult Our “Cookie Policy”.
The Entity has implemented physical, technological and organizational security measures to adequately protect the confidentiality and security of your personal information against loss, theft or any unauthorized access, disclosure, reproduction, communication, use, modification. These measures include in particular:
At the administrative level, the adoption of a series of policies and procedures as part of the implementation of our information governance program which notably:
At the technical level, the use of several means such as:
We have not exhaustively listed all the measures that we put in place given the public nature of this Policy.
Despite the measures described above, We cannot guarantee the absolute security of your Personal Information. If you have reason to believe that your Personal Information is no longer protected, please contact Our Privacy Officer immediately using the contact details provided in section 1b) above.
We reserve the right to modify this Policy at any time in accordance with applicable legislation. In the event of a modification, We will publish the revised version of the Privacy Policy and update the update date in the footer of the Policy. We will also notify you by email at least thirty (30) days before the effective date of the new version of our Policy. If you do not agree with the new terms of the Privacy Policy, We invite you to stop using Our Website and Services. If you continue to use Our Website or Services after the new version of Our Policy comes into effect, your use of Our Website and Services will then be governed by this new version of the Policy.
We may from time to time include on Our Website references or links to Our Facebook page, websites, products or services provided by third parties (the “Third Party Services“). These Third Party Services, which are not operated or controlled by the Entity, are governed by entirely separate and independent privacy policies from ours. We therefore assume no responsibility for the content and activities of these sites. This Policy applies only to the Website and Services that We offer. The Policy does not extend to Third Party Services such as Our Facebook Page / such as Our Facebook and YouTube Pages.
For the purposes of this Privacy Policy, We act as the controller of your Personal Information. If you are from the European Economic Area (EEA), Our legal basis for collecting and using your Personal Information as described in this Privacy Policy depends on the information We collect and the specific context in which We collect it. We may process your Personal Information because:
If you are from the European Economic Area (EEA), you have certain rights to protect your Personal Information. In certain circumstances, you have the following protection rights:
Please note that We may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about Our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We use reseller services. What is a reseller? In digital marketing, reselling (or retargeting) is the practice of serving ads across the Internet to people who have previously visited your website. It allows your business to leave the impression that visitors to your website are following you across the Internet by showing ads for Our Service on the websites and platforms they use most.
With respect to credit card details or other payment information that you have provided to Us, We undertake to store such confidential information as securely as possible.
We do not knowingly collect or use Personal Information from individuals under the age of 14. If you are under the age of 14, you should not provide Us with your Personal Information without the consent of your parent or guardian. If you are a parent or guardian and you become aware that your child has provided Us with Personal Information without consent, please contact Us using the contact information set out in section 1(b) above to request that We delete that child’s Personal Information from our systems.
The laws of Canada and Quebec, excluding its conflict of law rules, will govern this Agreement and your use of the Website. Your use of the Website may also be subject to other local, provincial, national or international laws